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Effective communication

Tamzin Sealy
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Table of Contents
Effective communication1
Interpersonal interaction2
Argyles Theory3
Tuckman’s Theory4
Role in Health and Social care 5
Role of effective communication and interpersonal interaction in health and social care
Both effective communication and interpersonal interaction are important n health and social care. For example in nursing effective communication is needed with things like writing patients notes, this is backed up by Argyles theory showing that both ends need a clear understanding in order for the cycle to work. A person must write down the notes in a way the next person will understand and feedback will be given through the next course of communication weather that be verbal or nonverbal. As a nurse you are also required to work with patents to help them, so foe example a teen mother, you are required to work with them and their parent to ensure their pregnancy goes smoothly, and Tuckman’s theory supports this. At first it will be hard for the patient and their family to trust the nurse or even want to work with the nurse however once the nurse takes leadership to ensure they reach the goal of helping the teen through the pregnancy the team should work more smoothly. Following the Tuckman theory should help the patient form a bond with the nurse thus building trust. In conclusion I think the use of Tuckman and Argyles theory in effective communication and interpersonal interaction is vital, I feel both theories are very much in dept and help us work with others in a health and social care environment safely and smoothly. Without following theses theories I feel this could cause bad communication, as a lack of understanding or bonding like shown in both theories can lead o mistakes especially in nursing where this could lead to patients medications being mixed up and could potentially be life threating .5
Bruce Tuckman’s Theory(P2)
Tuckman’s theory is made up of 5 components, Forming, Storming, Norming, Preforming and Adjourning (added in 1977). Forming is the first stage of group development, this is the stage where the team has just got together and are beginning to bond, there is mostly independent work being done as few people have built up trust with each other this results in little progress being made.
The second stage is Storming, this is when the team starts to focus on the task at hand, they start to express their ideas and understand that everyone has different ideas, however they cannot move on to the next stage until they make an agreement, this makes and breaks bonds which if broken at this stage may never recover. This is also the stage where a leader is established, one person in the group will naturally take lead to battle the task and the rest should follow.
The third stage is Norming this is when the group start to get along better and work as a team, individuals will start to enjoy each other’s company which will result in easier compromising when it comes to sharing ideas. At this stage everyone accepts their role within the group which enables big decisions to be made collectively.
The fourth stage is Preforming, this is when the team are working together at a smooth rate, there is minimal interference and the goal that is trying to be achieved seems to be achievable. The leader of the group can oversee without causing disruption as everyone has fallen into place.

Lastly Adjourning, this is the last stage which was added in 1977, this is where the goal has been achieved and it is time for the team to go their sperate ways. This can be hard for the team members as they have built new bonds and routines and ending it may leave them feeling uneasy, however this isn’t the case for all team members as some may find it easier than others to leave.
Effective communication
Communication is exchanging information between people, we can do this by talking, writing, texting, sign language or using other mediums. Communication is very important in health and social care as it allows us to exchange ideas, build self-esteem, feel stable, pass on info and make relationships stronger. Whilst communication sound pretty straight forward there are still a number of factors that affect this, such as cultural differences, age differences, language barriers, the environment, people’s ability to respond and disability. These are just some of the factors that can hugely affect communication, these are very important to acknowledge as things as little as the temperature can affect your communication and cause problems. This is highly important in a health and social care environment as things like people’s medication have to be communicated to avoid any serious problems like overdosing a patient. In addition, there are different types of communication, these include formal communication, informal communication, one to one communication and group work. We need to decide when and where it is suitable to use them, for example in a situation where you have to talk about sensitive information it may be more suitable to speak to the person individually opposed to talking to them in a group.
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Interpersonal interaction
This is an exchange of feelings or information between two or more people. Interpersonal interactions can be verbal or nonverbal the message is perceived through the way you speak like your tone of voice or facial expressions which can be shown through both verbal and non-verbal. There are factors that may disturb this process such as noise, any background noises can make the message be perceived wrong as it can be a distraction but can also change he tone of voice. Furthermore things like slang or even cultural differences can effect this, for example if you are working with the elderly in a care home you must be careful of how you word things as they might not understand your lingo and it can make integration difficult, the culture differences can also affect you in the sense that sometimes words mean different things for different people much like slang this can make things hard to understand as the language used confuses the other person. Michael Argyles Theory
Argyle believed there was a cycle which had to be used in order to communicate with an individual, he believed you have to decode what they’re saying and change your form of communication in order for the communication to be successful. There are 6 stages to this cycle, the first is the idea occurs, this is when you first get the idea of what you want to say. The second stage of the cycle is when the Message is coded, this is where you decide how you choose to communicate your message whether that be non-verbal or verbal or formal or informal. This all depend on who we want to communicate with, so for example if you are someone who is partially deaf you may want to write it down so they can easily understand your message. The third stage is Sending the message after you think about how to send the message you use a form of communication to send it, such as speech or a letter. The next stage is when the Message is received this is the other person getting the message you sent, for example a doctor communicating face to face with a patient, after the doctor talks the patient should receive the message this is usually shown through facial expressions. The next stage is the Message being decoded this is the person interpreting what you said using their knowledge on communications. After that comes the message being understood this is when the person understands what you have said and is able to give Feedback which is the last stage of the cycle that allows the cycle to repeat its self which is called communication