Customer service is said to be the provision of service and attention to new as well as existing customers
Customer service is said to be the provision of service and attention to new as well as existing customers; before, during and after the business transaction or purchase is sealed. To ensure the success of such verbal and physical interactions, organizations make sure of a highly compatible set of staffs/employees whose responsibilities would be ”seeing the needs and expectations of the customer(s)” are positively catered for.
Principles of customer service
The principles of customer service may vary, due to the different types of approach and methods different organisations portray for effective customer satisfaction. However, here are seven (7) customer service principles that can help an organisation transform its support operations and deliver the best experience to customers every time.